Privacy Policy

Last Updated: December 2, 2024 Welcome to GETRELEIFRX! We are committed to protecting your privacy and maintaining transparency about how we collect, use, disclose, and safeguard your information. This Privacy Policy (“Policy”) explains how we handle your personal information when you interact with our website, services, and related features, including consultations and e-commerce transactions. By using our website or services, you agree to this Policy. If you do not agree, please discontinue use. For clarity, residents of the European Economic Area (“EEA”), the UK, and California are deemed to have acknowledged (rather than agreed to) this Policy. For questions regarding this Policy, please contact us at compliance@getreliefrx.com with the subject line “PRIVACY REQUEST.” Please also review our terms and conditions.

Information We Collect

To provide and improve our services, we may collect the following categories of information:

1. Identifiers

Name, email address, postal address, phone number, account credentials, and payment information (e.g., credit card details).

2. Health-Related and Sensitive Information

Details provided during consultations, including medical history, prescriptions, and demographic information.

3. Device and Usage Information

Data such as IP addresses, browser types, device identifiers, referral URLs, interactions with our site (e.g., page views, clicks), and timestamps.

4. Geolocation Data

Derived from IP addresses or GPS data for functionality and personalization.

5. Commercial Information

Records of products considered or purchased, transaction histories, and preferences.

6. Social and Third-Party Information

Publicly available profile data (e.g., from social platforms like Facebook, Instagram, TikTok, or Pinterest), including usernames and interactions with our platform.

7. Cookies and Tracking Technologies

Cookies, pixels, and similar technologies to monitor usage, preferences, and engagement. For more details, see the Tracking Technologies section below.

How We Use Your Information

We use your information to:

Deliver Services: Process orders, schedule consultations, and facilitate healthcare solutions.
Improve User Experience: Analyze trends and optimize content, functionality, and performance.
Personalize Services: Tailor offers and communications to your preferences.
Marketing and Advertising: Deliver promotional messages, retargeting ads, and newsletters.
Legal and Compliance: Enforce our terms, comply with legal obligations, and protect against fraud.

Disclosure of Information

We may disclose your personal information to:

1. Service Providers

Trusted vendors assist with operations like payment processing, consultation facilitation, and IT infrastructure.

2. Legal Compliance

Your information may be disclosed to comply with laws, respond to legal processes, or fulfill government requests.

3. Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction.

4. With Your Consent

We may share your information when you provide explicit consent.

Tracking Technologies

We use cookies, pixels, and similar technologies to:

Remember you across sessions.
Analyze user behavior and site performance.
Deliver personalized marketing and retargeted ads.
Monitor engagement with emails and external ads.

Cookie Management

You can manage your cookie preferences through browser settings. However, disabling cookies may limit certain functionalities.

Third-Party Tracking

We partner with analytics providers (e.g., Google Analytics) and social platforms. For example, Meta’s pixel tracks site traffic to help deliver relevant ads.

State-Specific Privacy Rights

California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

Right to Know: Request categories and specific data collected.
Right to Delete: Request deletion of personal information, subject to exceptions.
Right to Opt-Out: Prevent the sale or sharing of your personal data.
Right to Non-Discrimination: No retaliation for exercising privacy rights.

To exercise these rights, contact us at compliance@getreliefrx.com. We do not sell personal information.

Other US State Privacy Laws

Residents of states with privacy laws (e.g., Colorado, Virginia) may have rights similar to the CCPA. To learn more, contact us at compliance@getreliefrx.com.

Data Security

We implement robust administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we encourage you to report any suspected breaches promptly.

Retention of Information

We retain information only as long as necessary to fulfill our business purposes and legal obligations. Data no longer needed is securely deleted or anonymized.

International Data Transfers

If we transfer personal data outside your region (e.g., the EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us to remove it.

Your Privacy Choices

You can manage your preferences by:

Opting out of email marketing through the “unsubscribe” link.
Adjusting cookie settings in your browser.
Contacting us for access, deletion, or correction requests at compliance@getreliefrx.com.

Changes to This Policy

We may periodically update this Policy to reflect changes in practices or legal requirements. Material updates will be posted with an updated “Last Updated” date. Contact Us GETRELIEFRX 149 Shiloh Road, Ste 7, Billings MT 59106 Email: compliance@getreliefrx.com