Telehealth Policy

Telehealth Platform Requirements

Our telehealth services utilize a secure platform with the following features:

• Encrypted video conferencing to protect patient privacy.

• Electronic health record (EHR) integration for streamlined care.

• Secure storage and transmission of patient information in compliance with HIPAA.

Patients must ensure their devices meet technical requirements, including reliable internet access and functional audio/video capabilities.

Patient Assessment

To provide effective care, we follow a structured patient assessment process that includes:

• Collection of detailed medical history.

• Review of current medications and allergies.

• Gathering relevant clinical information to support accurate prescribing.

Patients are required to provide accurate and complete information during telehealth sessions.

Prescription Verification

Our telehealth services adhere to stringent procedures for prescription verification, including:

• Cross-checking prescriptions for accuracy and appropriateness.

• Evaluating potential drug interactions and contraindications.

• Confirming compliance with state and federal regulations.

Medication Counseling

Patients receive detailed medication counseling during telehealth sessions, covering:

• Proper use and administration of compounded medications.

• Storage and handling instructions.

• Potential side effects and what to do if they occur.

Our pharmacists are available to answer any follow-up questions after the consultation.

Documentation

All telehealth consultations are documented thoroughly to ensure compliance and continuity of care. Documentation includes:

• Patient information and medical history.

• Details of the consultation and medications prescribed.

• Counseling provided and follow-up actions.

Privacy and Security

Your privacy is our priority. We ensure:

• HIPAA-compliant encryption for all telehealth interactions.

• Secure storage of patient data with access restricted to authorized personnel.

• Adherence to best practices for confidentiality and data protection.

For more details, please refer to our Privacy Policy.

Emergency Situations

Telehealth services are not intended for medical emergencies. In case of an emergency, patients should:

• Dial emergency services (e.g., 911).

• Visit the nearest emergency department immediately.

Telehealth consultations are designed for non-urgent medical concerns only.

Informed Consent

By participating in our telehealth services, patients confirm their understanding of:

• Benefits: Convenient and remote access to healthcare providers.

• Risks: Potential technical interruptions or limitations in assessment.

• Limitations: Telehealth does not fully replicate in-person consultations and has inherent constraints.

Patients consent to these terms and acknowledge the scope of care provided.

Important Considerations

1. State Regulations: Telehealth practices comply with state-specific rules. Patients should verify applicable regulations for their location.

2. Collaboration with Prescribers: We maintain clear communication with prescribing providers to ensure coordinated care.

3. Patient Education: Patients receive detailed information about telehealth services, including how to access them and their limitations.

4. Technology Training: Our team is trained to use telehealth platforms effectively, ensuring a seamless experience for patients.

Contact Us

For any questions regarding this policy or telehealth services, please reach out to us:

GETRELIEFRX
149 Shiloh Road, Ste 7,
Billings MT 59106
Email: compliance@getreliefrx.com

Thank you for choosing GETRELIEFRX for your healthcare needs!